Connect Tech Global's Refund Policy outlines eligibility for returns on services and digital products. Learn about our 30-day guarantee for certain plans and how to submit a request.
At Connect Tech Global, we are committed to providing exceptional technology services and high-quality digital products. We stand behind our offerings and want you to be completely satisfied with your purchase. This Refund Policy ("Policy") outlines the terms and conditions under which refunds may be granted for our various services and digital products.
By making a purchase from Connect Tech Global, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you have any questions or concerns about this Policy or our refund practices, we encourage you to contact our support team before completing your purchase.
This Policy applies to all services and digital products offered by Connect Tech Global, including but not limited to:
Technology service packages (Basic, Standard, Premium, Enterprise tiers)
Digital products, including downloadable software, applications, and digital content
Subscription-based services with recurring billing
One-time purchases of digital products and services
Custom development projects (subject to specific terms outlined in service agreements)*
To be eligible for consideration of a refund, customers must meet the following criteria:
Submit a formal refund request within the applicable timeframe specified for each product or service type
Provide valid order confirmation number and account information associated with the purchase
Include a detailed explanation of the reason for requesting a refund
Maintain an account in good standing without violations of our Terms of Service
For digital products, not have exceeded reasonable usage or download limits as determined by Connect Tech Global*
Customers subscribing to our Basic and Standard service packages may request a full refund of all fees paid during the initial subscription period, provided the request is submitted within thirty days of the service start date. These refunds are covered by our satisfaction guarantee and are typically processed without extensive questioning, though we may request basic information to help us improve our services.
For our Premium and Enterprise service packages, customers may be eligible for a partial refund of fifty percent of the initial subscription fees if the request is submitted within thirty days of the service start date. These refunds are subject to review of service usage and may require demonstration that the services did not meet the specifications outlined in the service description. Approval of such refunds is at the discretion of Connect Tech Global after thorough review.
All sales of digital products that have been downloaded, accessed, or activated are considered final. No refunds will be issued once a digital product has been accessed or downloaded. To help customers make informed decisions, we may provide preview versions, product demos, or trial periods for evaluation before purchase. Customers are encouraged to thoroughly review product descriptions, specifications, and system requirements before completing their purchase.
For subscription-based services with annual billing cycles, pro-rated refunds may be available for the unused portion of the subscription period, provided no services have been utilized during the current billing cycle. No refunds are issued for subscription periods in which services have been accessed or used. To avoid future charges, customers must cancel their subscriptions before the next billing cycle begins through their account settings or by contacting customer support.
The following items and services are explicitly non-refundable under any circumstances:
Custom software development services once work has commenced
Setup, implementation, and configuration services
Domain name registration and renewal fees
Third-party integrations and licensed components
Activated software licenses and authentication keys
In-app purchases, digital consumables, and virtual goods
Digital products that have been downloaded, accessed, or activated
Services specifically marked as "non-refundable" or "final sale" at time of purchase
To initiate a refund request, customers must contact our support team at support@connecttechglobal.com with the following information:
Order number and the email address associated with the account
Detailed explanation of the reason for requesting a refund
For digital products, specific details regarding usage or access attempts
Any supporting documentation or evidence relevant to the request
Our support team will acknowledge receipt of refund requests within two business days and conduct a thorough review within seven business days. During this process, we may request additional information or clarification to properly evaluate the request. For digital products, we may review usage logs and access records to verify eligibility. Customers will receive email notification of the final decision regarding their refund request.
Approved refunds will be issued to the original payment method used for the purchase. Processing typically occurs within seven business days of approval, though the actual posting to the customer's account may vary depending on the policies and processing times of the payment provider. Upon refund issuance, access to the refunded products or services will be revoked immediately.
Where applicable, such as with annual subscription plans, refunds will be calculated on a pro-rata basis for the unused portion of the service period. Pro-rated refunds are not available for one-time purchases, downloaded products, or services that have been partially utilized during the current billing period.
Customers who disagree with a refund decision may submit a written appeal with a detailed explanation of their position and any supporting documentation or technical data. The appeals process may take up to ten business days for complete reevaluation and final resolution. All decisions following the appeals process are considered final.
To maintain the integrity of our refund system and protect against fraudulent activity, Connect Tech Global reserves the right to:
Deny refund requests that exhibit patterns of abuse or fraudulent behavior
Investigate technical issues and usage patterns before issuing refund decisions
Maintain records of refund activity to identify and prevent systematic abuse
Limit or suspend refund privileges for accounts demonstrating abusive behavior
This Refund Policy is designed to comply with applicable consumer protection laws and regulations. Nothing in this Policy is intended to affect statutory rights that may apply in your jurisdiction, and any provisions that conflict with local consumer protection laws will not apply. Customers are encouraged to understand their legal rights under local consumer protection legislation.
Connect Tech Global is committed to transparent business practices and clear communication regarding our refund policies. This Policy is readily available on our website and during the checkout process for all purchases. We encourage customers to review this Policy carefully and contact our support team with any questions before completing their purchase.
We may update this Refund Policy periodically to reflect changes in our services, business practices, or legal obligations. Any modifications will be posted on our website with an updated effective date. Continued use of our services or products following the posting of changes constitutes acceptance of the revised Policy. Material changes to the Policy that affect consumer rights may be communicated directly to affected customers as required by law.
For questions about this Refund Policy or to submit a refund request, please contact our support team at:
Connect Tech Global Limited
Email: support@connecttechglobal.com
We are committed to addressing all inquiries and requests in a timely and professional manner.
